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Privacy & Legal
Privacy Policy
This website (oneplusstore.in) is owned and operated by Mobitech Creations Private Limited, strategic partner of OnePlus in India. OnePlus Accounts, Forums and Customer Support are provided courtesy of OnePlus (oneplus.net).
Mobitech Creations is committed to protecting the privacy of our users. We do not use, store or disclose your information in ways beyond what is outlined in this Privacy Policy. To provide you with our services, we may collect information that can be used to identify you. We will not use that information in ways other than laid out in this document. We reserve the right to change or modify this document at any time.
The information we collect and how it is used
We collect both personal and non-personal information to better serve you. The information we collect may include your name, email address, postal address and phone number. Your information may be used in the following ways:
- When you visit our website, your IP address geolocation data is used to present you with the most relevant currency and shipping options.
- When you subscribe to the OnePlus newsletter, we collect your email to send you news and promotions.
- When you open a OnePlus Account, we collect your name and email to validate your account and send you notifications.
- When you participate in our promotions or order products from oneplusstore.in, we collect your postal address and telephone number for logistics purposes.
- When we ship your order, your postal address will be given to our logistics partners to facilitate delivery.
Managing your personal information
We may occasionally send you news on our products and promotions. If you wish to unsubscribe you may do so in your OnePlus Account. You may also modify your information by updating your profile or by sending us a request at oneplusstore.in/support
Disclosure to third parties
We share relevant information with various third-party businesses so that they may provide us with services such as email, website analytics, targeted promotions, payment processing, order processing and delivery. Third party partners are also obligated to protect your privacy and never receive your full account information.
In order to optimize your user experience, Mobitech Creations uses third-party service providers that offer certain analytics and user interaction services in connection with our website. These services include the collection and tracking of certain data and information regarding the characteristics and activities of visitors to this site. We may disclose Visitor data, including Personally Identifiable Information, to certain such providers in order to obtain these services.
Third-party service providers include, but are not limited to, Google Analytics, Kissmetrics, and Optimizely. Kissmetrics' full Privacy Policy can be found here. Visitors may opt out of such analytic and user interaction services via Kissmetrics’ Opt-Out Feature, the Opt Out of Optimizely Tracking page, and the Google Analytics Opt-out Browser Add-on.
Cookies
Cookies are small pieces of data sent from web servers that are stored on your device. We use cookies to remember your preferences and facilitate online shopping. You may disable cookies in your browser if you do not wish to accept them.
Information security
We use industry standard security measures to ensure your personal information is safe. Payments on oneplusstore.in are handled by PayU and transmitted using the Secure Sockets Layer protocol (SSL). Mobitech Creations does not store or have access to your payment details. Your credit/debit card information is retained via PayU‘s servers.
Third Party Policies
Mobitech Creations' website and OnePlus' devices may contain links and services offered by third parties. For example, online purchases are handled by PayU. OxygenOS® also uses a suite of applications provided by Google. Information collected by such third parties is governed by their own privacy and legal policies.
Commitment to Privacy
We take your privacy very seriously. If you have any questions regarding privacy or would like to make a complaint regarding a privacy breach, please feel free to contact us. We may periodically update our Privacy Policy. When we update our Privacy Policy, we will post the most recent date on which the policy was updated.
Terms and Conditions
Website terms of service
These Terms of Service apply to the website and all subdomains at oneplusstore.in. All content on this site, including but not limited to text, images, code, design and layout, is owned and controlled by OnePlus and Mobitech Creations. No part of the site and content may be reproduced, republished or distributed without the express permission of OnePlus and Mobitech Creations. Our services are provided on an as-is and as-available basis, without warranty. We reserve the right to modify these terms and terminate our services at any time. By using this website you agree to the terms laid out in this document.
Usage of the site
You grant OnePlus and Mobitech Creations the right to use, reproduce, modify and distribute any non-personal, non-confidential content you post. You may not post unlawful, inflammatory, obscene, or otherwise threatening content to our site. Any such content will be deleted and the associated accounts suspended. You may not access unauthorized parts of the site or use the site in any way that will disrupt our services.
Terms of Sales
Cancellations
Mobitech Creations will keep you updated on your order status via email. You may cancel your order in My Orders via the "Cancel" button, or by contacting Customer Support at https://www.oneplus.in/support. Refunds are typically processed within 5 business days through the same payment method as the order. Orders cannot be cancelled once they have reached "Processing" status.
Mobitech Creations makes every effort to supply the Products listed in your Order Confirmation. In some situations, however, we will need to cancel your order. For example, (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies Mobitech Creations that cancellation is necessary. If this is the case, Mobitech Creations will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order. Unless the case involves violations of applicable national law, refund of the money you have paid toward an order will be the extent of Mobitech Creation's liability to you for a cancelled order.
Warranty Policy
OnePlus phones purchased on oneplusstore.in come with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to oneplusstore.in/support.
Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.
OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.
The limited warranty does not cover:
- Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.
- Scratches, dents and cosmetic damage, unless caused by OnePlus.
- Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
- Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
- Ordinary wear and tear.
- Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
- Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
- Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
- Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.
- Products not purchased from oneplusstore.in.
- Repair conducted by un-official repair centers.
Please contact oneplusstore.in/support for enquiries regarding Limited Warranty.
Repair and Replacement Policy
Hardware purchased directly from oneplusstore.in is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery. Please visit oneplusstore.in/support to submit a repair or replacement request.
Item
Handset
Type
Malfunction
Hardware functionally defective
Duration
1 year - repair
10 days - replacement
Item
Battery
Type
Malfunction
Duration
1 year - repair
Item
Earphones (Silver Bullets, Icons), power banks, chargers, data cables
Type
Malfunction
Duration
1 year - repair
Item
Screen protectors, flip covers, bamboo StyleSwap covers, protective cases
Type
Hardware functionally defective
Duration
10 days - replacement
Item
Gear (badges, key chains, T-shirts, bags)
Type
Hardware functionally defective
Duration
10 days - replacement
Item
Other accessories
Type
Malfunction
Hardware functionally defective
Duration
1 year - repair
10 days - replacement
Trademarks and copyright
Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.
Disclaimer
We are not liable for any loss or damages that may arise from using our services.
Changes
We reserve the right to update this document at any time without prior notification.
This document was last updated on 13-10-2016.