OnePlus Display Issue

FAQ

1. What should the user do if the device encounters any green line issue?

Users can reach out to any OnePlus authorized service center to avail themselves of a free-of-cost screen replacement for any OnePlus device; users can also reach out to our toll-free number or connect with us through chat or email for any assistance.

2. Is this policy applicable to all OnePlus devices?

This policy is applicable to all OnePlus devices sold through authorized online and offline channels, and the services can be availed from any authorized service center.

3. Are there any hidden charges for screen replacement?

There are no hidden charges to be paid by the users; users will get a free-of cost screen replacement from all our authorized service centers.

4. I have read negative feedback about green line issues with OnePlus devices; why should I buy OnePlus?

Green line issues are not limited to only OnePlus; any phone with an AMOLED screen could experience greenline issues. While making a conscious buying decision, you should also consider that OnePlus is the first brand in the industry to offer lifetime warranty support.

5. What is the PVX Enhanced Edged Bonding technology?

PVX Enhanced Edged Bonding is our advanced technology that adds an extra layer of protection to the edges of our AMOLED screens. It's like giving your phone a metal shield against harsh conditions in India, like heat and humidity. With this, your OnePlus phone stays tough and reliable.