How to claim in case of a damage?
1、Raise a request in the OnePlus Care App or contact OnePlus Support.
2、Answer a few questions on the incident.
3、On approval, schedule a pick-up of damaged device.
4、Device will be repaired at an authorized service center and sent back to you.
How much do I need to pay?
If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), you only pay:
1、For OnePlus 7T series or previous models, you will be charged for Rs.750 or Rs.1,000 for the respective Protection Plan towards mandatory access fee for the repair.
2、For OnePlus 8/Nord/8T/9 series, you don’t need to pay anything when requesting for the repair;
3、Any other charges not covered under the plan, the charges would be notified to you before repair.
How long will it take?
The complete process takes about 7 days (subject to parts availability) from the time you submit all the documents.
Additional Plan Benefits
1、Free doorstep pickup and drop service for repair requests.
2、Completely paperless claim process.
3、Completely transparent and hassle-free process with real time updates on service request through app and web.