Warranty

 

OnePlus phones purchased on oneplus.in come with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

 

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to oneplus.in/support.

 

Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.

 

OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.

 

The limited warranty does not cover:

 

• Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.

• Scratches, dents and cosmetic damage, unless caused by OnePlus.

• Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

• Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.

• Ordinary wear and tear.

• Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.

• Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.

• Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

• Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.

• Products not purchased from oneplus.in (we recommend you to contact the point of sale for support).

• Repair conducted by un-official repair centers.

 

Please contact oneplus.in/support for enquiries regarding Limited Warranty.

 

Repair and Replacement Policy

 

Hardware purchased directly from oneplus.in is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery. Please visit oneplus.in/support to submit a repair or replacement request.

 

Item	Type	Duration
Handset	Malfunction Hardware functionally defective	1 year - repair15 days - replacement
Battery	Malfunction	1 year - repair
Earphones (Silver Bullets, Icons), power banks, chargers, data cables	Malfunction	1 year - repair
Screen protectors, flip covers, bamboo StyleSwap covers, protective cases	Hardware functionally defective	15 days - replacement
Gear (badges, key chains, T-shirts, bags)	Hardware functionally defective	15 days - replacement
Other accessories	Malfunction Hardware functionally defective	1 year - repair15 days - replacement

Trademarks and copyright

 

Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

 

Disclaimer

 

We are not liable for any loss or damages that may arise from using our services.

 

Changes

 

We reserve the right to update this document at any time without prior notification.

 

This document was last updated on April, 2018.