FAQs

Check out these common questions.

• What payment method I could choose?

  We offer multiple online payment methods, including:

  1. Credit Card issued by India Visa / MasterCard / Maestro / Diners / American Express
  2. Debit Card issued by Indian Banks
  3. Wallet (PayU)
  4. Net Banking
  5. EMI

• When will I receive my order?

  We would make every effort to deliver your order within 1-4 business days.

  Please note that OnePlus India is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on.

  We will try our best to notify customers of the delay and estimated delivery date in such situations.

• What is the warranty policy for the OnePlus devices?

  OnePlus devices purchased on oneplusstore.in come with a limited warranty of one (1) year starting from the date of delivery. The limited warranty only covers product defects caused by workmanship or build materials. Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first one-year period.

  1 year repair for malfunction
  10 days replacement for hardware functionally defective

  For more details about the limited warranty, please check Terms of Sales (India).

• How can I find a service center in India?

  OnePlus Authorized Service partner.
  a) Regenersis
  b) B2X

  Please kindly find the nearest service center in below link: OnePlus Service Center (India)