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  • Create RMA

  • Submit

Service Request Successful!

We will process your request within 24 hours.
'Once approved, you will receive a shipping label within 2 business days.'
Please ship the parcel at your convenience.

My Service Request

1. Service Type ?

Replacement

Return Process

  • Check if you qualify for our Return Policy.
  • Fill in your details and submit your Return service request.
  • Our team will verify your service request and you will receive the shipping instruction.
  • Ship out your device.
  • Once your device arrives and passes inspection we will issue your refund.

Replacement Process

  • Check if you qualify for our Replacement Policy.
  • Fill in your details and submit your Replacement service request.
  • Our team will verify your service request and you will receive the shipping instruction.
  • Ship out your device.
  • Once your device arrives and passes inspection we will process your replacement.

Repair Process

  • Fill in your details and submit your Return service request.
  • Our team will verify your service request and you will receive the shipping instruction.
  • Ship out your device.
  • Once your device arrives at our service center, our engineers will inspect the device to determine if it is in-warranty or out of warranty.
  • Our service center will then repair your device and return it back to you safe and sound.
Change

2. Items

    !Kindly return the corresponding gifted item, or the original value will be charged.Learn More

    Reasons

      Please input the detail of reasons

        Images, videos and other documents might help us better understand your issue.

        Add Attachments
        Please select order items
        Please fill in the reason description

        3. Shipping Address

        E-mail:

        Please confirm your account email or input a new email
        Please select a shipping address or input a new shipping address

        FAQs Still stumped? Check out these common questions.

        • Before I sign for the parcel upon delivery, what should I check?

          Please check the following:
          1. Whether the package is damaged.
          2. Whether the package is opened.
          3. Whether the package is reseal.
          4. Open your parcel to confirm the quantity and marque of merchandise, packing list.

          If you found any situation that mentioned above, please reject the parcel request the courier to make an abnormal remark on the shipping label, also take a photo of the parcel and contact our Customer Support.

        • How can I repair my device?

          You can contact our Customer Support team for any software related issues. If not, please visit the nearest Service Centre with a hard copy of the invoice and get the device diagnosed from one of our repair specialists.

          Kindly access the below link to locate the nearest Service Centre: https://www.oneplus.in/experience-service-centers

        • What is the warranty policy for the OnePlus devices and accessories?

          Limited warranty shall apply to OnePlus products, please kindly check below link for specific warranty terms. https://www.oneplus.in/privacy-and-legal#terms-of-sales

        • Need more help?

          Please contact our support by visiting https://www.oneplus.in/support or give us a call 1800 102 8411 (Toll Free).