Book a Repair or File a Claim For Your Device Using The OnePlus Care APP
File a Claim
Protative Plan user enjoys claim and free repair at home.Buy protection Plan Buy Insurance >>
Diagnose Phone
Choose to run full or custom diagnosis of your device through OnePlus Care App
Book a Repair
Schedule a pick-up repair or make an appointment at an OnePlus service center.Track your repair status on OnePlus Care AppFAQs
How long will the repair take?
Normally, repairs take 7 - 9 days.
Note: To process your repair request as early as possible we'd suggest that you ship out your phone as soon as possible once your request is approved.
Why can’t submit a service request?
If you failed to submit a service request it might be because your request with same IMEI number is already under process.
If this doesn't apply to you please reach out to us through support.
Can I purchase adds-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We will not be able to handle add-on accessories you purchased during this process.
Why do I need to provide photos to the repair team ?
Photos help our repair team identify the issue and expedite the diagnostic process.