1

Fill in your service request and submit

2

Use our pick-up service to ship your device or visit our service center

3

Service Center will inspect and repair your device

4

Collect the repaired device and rate our services

My Service Requests
Request Repair

Enjoy our seamless service from wherever you are, download the OnePlus Care APP now.

Learn about the spare parts charges for out-of-warranty phones.

Please back up all personal data on your device.

To protect your personal data, please remove the security lock and reset your device.

FAQs

How long will the repair take?

It will usually take 1 to 2 hours for walk-in repair and 5 to 7 days for pick-up repair from the time we receive the device, depending on your location and part availability.

How to get my device prepared for repair?

Please back up all personal data on your device. Data might be lost during repairing; if you didn't back it up for any reason, we will not be responsible for lost data.

Before proceeding with the repair, we will ask for your approval to erase the data if required via phone call. In case you are unavailable, we will not proceed until we have a response from you. This might increase the time required for repair.

How do I know if my device is under warranty?
OnePlus phones purchased on oneplus.in come with a limited warranty of one (1) year starting from the date of delivery.
How to check the status of my repair?
You can check the current status of your repair by visiting OnePlus Care or OnePlus Care APP.
What is pick-up & drop service and how can I avail it?

Pick-up & drop service allows you to ship your device to the nearest selected service centre through authorised logistics for free. Once the device has been repaired, we will also ship back the device to your address.

To avail this service, just input the required information while raising service request on OnePlus care.