Redcoins FAQ

RedCoins are virtual tokens that can be earned and used on every corner of your OnePlus digital life, including the OnePlus Red Cable Club, the OnePlus official website, the OnePlus Store app, and the OnePlus community.

2.1 Purchase to win

• The easiest way is to purchase on oneplus.com or OnePlus Store App. You can earn RedCoins by purchasing products (Spend Rs 200 get 1 RedCoin).
• Multiple RedCoins Earning Campaigns are available during big promotions or new product periods. Please refer to OnePlus campaigns and policies.
• Purchasing RedCoins is issued at a basic rate at a certain time. Please refer to OnePlus campaigns and policies.

 2.2 Engagement campaigns

• Abundant official events and activities are also available for every Red Cable Club member free to join and earn RedCoins! Earn RedCoins through various activities will be on Red Cable Club, OnePlus official website, the OnePlus Store app, and OnePlus Community.

2.3 RedCoins Tasks

• A series of RedCoins tasks are also worthy of your participation. Please check https://www.oneplus.in/redcoins#/redcoins-task

3.1 Non-for-sale Products redeem

• You may use RedCoins to redeem your favorite virtual or physical products in the RedCoins Shop(Privé).

Two ways to redeem:

1.RedCoins redemption: Fixed RedCoins amount + part of the money can be redeemed, and the money can be 0, which means that the product in this order is redeemed only by RedCoins.

2.RedCoins deduction: RedCoins are used as cash to deduct. The order will automatically deduct the RedCoins from your account. If the order price is higher than the Rupee price corresponding to the RedCoins you have, all the RedCoins in your account will be automatically deducted;

 

3.2 Price deduction

• You can enjoy direct price deduction during checkout by using RedCoins. These are available on eligible products on oneplus.com and the official OnePlus Store app.
• Product eligibility and the maximum amount of RedCoins usable per product may vary; please refer to OnePlus campaigns and policies.
• Price deduction will be available at a basic rate in certain activities.please refer to OnePlus campaigns and policies.

 

3.3 Participate in RedCoins activities

• RedCoins can be used as a threshold for participation in activities, such as using RedCoins to support and invest in OnePlus Featuring products.

4.1 When will it be issued

• Purchase rewards: RedCoins will be issued to the user's account once the order is finished (It means that the user’s order cannot be canceled, rejected, or refunded, otherwise the RedCoins will not be issued to his account).
• Activity/task rewards: These will be distributed within one hour after the completion of the activity/task. (In case of system or other special circumstances, the distribution time will be delayed), if you still haven't received RedCoins, please consult Customer Service.(Tel: 18002028888,Email: onepluscare@oneplus.com)

Different Currency Ratio of earning RedCoins through purchases

• Rs 200=1 RedCoin

• The RedCoins obtained are valid for 1 year.
• More specifically, the RedCoins obtained in the current month are valid until the end of the month of the second year and will be automatically cleared after expiration.
• When your RedCoins are being spent, the ones that expire first will be consumed first.

• Red Cable Club at your device: Settings > RCC app > 'RedCoins Center' > 'View History'
• OnePlus Store APP: 'Account' > 'RedCoins' > 'View History'
• OnePlus Official Website: https://www.oneplus.com/redcoins-history

• RedCoins earned in different regions (including India, Europe, or North America) cannot be aggregated. You can only use RedCoins in the region where they were earned, including redeeming products in the RedCoins shop or using them as a deduction during purchases. Please note that RedCoins obtained from one region cannot be used in another region.

• Purchasing RedCoins not received: Please check whether the order status is “finished”, the RedCoins will be issued 24 hours after the order status was changed. If finished, please contact Customer Service. (Tel: 18002028888,Email: onepluscare@oneplus.com)

*The amount of RedCoins that can be used on products would depend on the promotion policy of OnePlus. 

• Activities Rewarding RedCoins not received: It may take several minutes for the RedCoins to be issued. If you don't receive it within 3 hours, Please contact Customer Service. (Tel: 18002028888,Email: onepluscare@oneplus.com)